I Don't Want To Be A Young Master

After this meeting, Yuanfeng took over the first online shopping center and, with everyone's hard work, started the construction of the trial transportation system. Everything was ready, the date of the trial transportation was set, and Ye Feng finally had a smile on his face.    

    

During this period of time, everyone was very nervous. After all, this was not only a new attempt, but it also indicated the direction of Yuanfeng's future development.    

    

On the morning of the trial transport day, Ye Feng was sitting in front of a computer in the Internet Customer Service Department. Today was the first day of the test transport in the Internet Commerce Market, so he decided to go on stage personally to receive advice from the Internet clients together with the staff of the Customer Service Department.    

    

Although he didn't have to face the customers face to face, he could tell that Ye Feng was very nervous. Very soon, the data showed that quite a few people had started browsing through the products in the market.    

    

He had single-handedly set up Yuanfeng. He had never experienced such a strong business and was nervous about it. Very soon, his customer service profile began to flicker as someone asked him about the situation of the products.    

    

Following which, the customer service profiles of the other computers began to flash non-stop. The whole customer service department continued to emit beep beep beep beep sounds after beep. His reply was too slow, and there were too many clients being consulted.    

    

In the end, he was the one who lost. He had no choice but to admit defeat and return his position to the online customer service department's staff.    

    

"I really didn't expect that on the first day of the web market trial, I would consult so many customers …" The other department managers were discussing in whispers.    

    

Ye Feng frowned and made a silent gesture towards them. At the same time, he glanced at Cheng Yan.    

    

Cheng Yan immediately walked over, as if she understood something. Director Ye, what orders do you have? "    

    

Ye Feng's brows were still deeply furrowed as he said in a low voice, "We can't go on like this. The customer service department is too noisy right now. In that case, get someone to quickly purchase a batch of headphones and distribute it to every employee in the customer service department.    

    

"This way, we can all work peacefully and not affect each other. We have to be quick about it, hurry up and make the arrangements."    

    

Half an hour later, the purchasing manager arrived, panting heavily while carrying a batch of headphones.    

    

"Director Ye, the headphones you wanted have been bought back …" His excited voice was a little too loud, and Ye Feng once again made a silent gesture towards him.    

    

The staff in the customer service department, after putting on headphones and not being affected by the outside world, were more efficient. The enthusiasm for the online consultation continued all the way until late into the night.    

    

As for the customer service department, it was busy until the sun was about to rise. The computer gradually stopped working and after a day, although this online shopping mall only sold and distributed goods to a few nearby counties of Nanjiang Province, it was all for the quality of Yuanfeng.    

    

Therefore, it only took one day of trial transportation and the total order was already over 20 million yuan. This was a very good result, but in addition to being excited, Ye Feng also realized a very serious problem.    

    

He hadn't thought about it before. People's online time was very chaotic, and shopping time was also random. If he saw it in the middle of the night, he might ask for orders in the middle of the night.    

    

But their own employees can't possibly respond to their inquiries online 24 hours a day, right? If they were to operate 24 hours a day, the customer service department's work intensity would be extremely high. As time passed, not many people would be willing to be qualified for this job.    

    

However, if they do not respond to their inquiries in a timely manner, there may be a significant loss of potential customers. It was almost daybreak. The employees of the customer service department had already left from work, but he was still sitting in front of his computer, unwilling to leave.    

    

Ye Feng did not leave. Since he was waiting outside the customer service department, the other department managers naturally did not dare to leave.    

    

The moment Ye Feng walked out of the office and opened the door, he saw that everyone's heart was still warm.    

    

"Why are all of you still here? The sun was about to rise. If he didn't return home to rest, how could he do his job in the morning? "Go back, all of you go back …"    

    

Everyone said their goodbyes and prepared to leave. Cheng Yan glanced at him. Director Ye, are you still not going back? "    

    

"Yes." Ye Feng smiled. I still have some questions so I haven't thought of a solution. I'll leave when I think of something.    

    

Cheng Yan's interest was immediately piqued. What problem? If you say it out loud, we can all analyze it together. Maybe we'll find a solution very soon. "    

    

He made the same decision when he thought about it. If one person had a plan, then it was better to be short of two. He could not come up with a solution, and the others might be able to give him some advice.    

    

"Alright, everyone stay put for now. Let's have a short meeting here. Yesterday's trial delivery was very good and the customer service department had to contribute greatly. However, there is a serious problem in front of us right now. I want to hear everyone's views."    

    

Everyone has also seen today that the Internet Customer Service Department's work intensity is very strong, so I feel that the current staff is still far from enough. The HR Department should seize the time to recruit another batch of customer service, so as to relieve the pressure from the Network Customer Service Department.    

    

Also, through my observation, I found that online shopping is completely different from physical shop shopping, there is a randomness, some people, online, inadvertently saw the goods in our commercial market, may buy.    

    

"However, this will make it more difficult for the customer service department to work because some people like to surf the internet during the day and some people like to surf the internet at night. As for our staff, they can't be online 24 hours a day. How do you think we should solve this problem?"    

    

The people in the audience discussed in a low voice.    

    

"Director Ye, why don't we have the customer service department take turns changing shifts 24 hours a day? This way, there won't be any customer losses." the HR manager suggested.    

    

Ye Feng shook his head. He was obviously not satisfied with this suggestion. 24 hours in shifts was too much for the staff. They would probably complain about it.    

    

Plus, there were only a few customers who would buy things late at night, so there was no need to waste human resources on a few scattered customers.    

    

"Director Ye, how about this. I'll develop an automatic reply software here. As long as someone consults with the products, the products will be automatically answered according to the customer's questions."    

    

Ye Feng was very satisfied with the solution proposed by Xu Ran. This way, not only would it reduce the pressure on the customer service, but it would also avoid offending the customer, killing two birds with one stone.    

    

"I agree with Xu Ran's suggestion. Tomorrow, I will have the manager of the customer service department pick out a few questions the customers will often ask and hand them to you. You have to develop an automatic reply program as soon as possible and I will reward you heavily."    

    

Other than Xu Ran who was overjoyed, the rest were a bit depressed. Ye Feng continued to speak.